Chris Nargunam

Tour Operator | Resort & Hotel Management | Hospitality Consultant | Contract Negotiation | Business Analyst

Summary

A hospitalitarian, who has built his career brick by brick over thirty four years serving the industry from Asia Pacific to West Africa, is now privileged to spearhead a spectrum of hospitality defined services in the global market.

Empowered with strong people skills, his career growth is strongly embossed with team network in operations, overwhelming expectations in guest experiences, partnering for sustained business development, and a sense of companionship in public relations.

Every assignment handled has won recognitions rewarding consistent achievements with a deep sense of ownership. The last assignment has seen about fifty two awards earned only during his tenure in the organisation, recognising achievements in his area of operations.

AREAS OF PROFICIENCY

Cluster operations | Change Management | Budget and Business Planning Contracting and Negotiations | Analytical skills | Leadership through innovation Talent Identification & Retention | Training & Development | Strong people skills

Experience

Director of Operations
Apr 2014 - Present

Responsible for operations and business development of the organisation that covers every gambit of hospitality services.

Packaging, contract negotiations, marketing and yield management form the key roles.

Products are designed for global markets specialised in medical tourism, leisure tourism, educational travel, incentive travels, conferences, conventions, and romantic holidays.

The Violet Grace recognises every individual's exclusivity, and includes it as the core component of every package developed,

The organisational vision is 'tourism for a purpose'.


Executive Assistant Manager
May 2005 - Apr 2014

Exclusive island resort with 383 villas, 7 restaurants, 2 coffee Shops, 7 bars, Golf Club, Dive Centre, Watersports, Spa, and 7 shops as main features. During my tenure the resort has won Presidential Awards for highest national occupancy in addition to 14 awards from major tour operators of the world.

As EAM my responsibility encompasses the role of Acting General Manager for two island resorts and oversee the operation of a luxury diving live aboard boat.


ELAND GHANA LIMITED
Administrative Manager
Apr 2004 - Mar 2005

International trading company with offices in 4 countries with manufacturing facility.

As Administration Manager, I controlled the administrations of the offices in four West African Operations - Ghana, Togo, Cote de Voir, and Senegal.


Management Consultant
Apr 2003 - Mar 2004

Developed the chain to adopt international standards in operational systems to introduce the properties to global clientele. The process included developing Operating Procedures, sourcing market segments and channels, recruitment and training.


Front Office Manager
May 2000 - Apr 2003

Joined the organisation as Assistant Front Office Manager and earned a promotion as Front Office Manager within the first three months.


MERCURE INN GUESTLINE
Front Office Manager
1994 - 1999

A unique property combining the concepts of a hotel, convention centre, sports club, and resort. Being first of it's kind, it's success attracted the development many copy properties.

Began my career here as Front Office Coordinator and moved up the ladder to be the Front Office Manager.

Skills

Cluster (Hospitality) Management


Guest Satisfaction Analytics


Recruitment, Training, & Development


Financial Planning & Analysis


Contract Negotiation


Tour Operations


References

  • Jayesh Naduvil
    General Manager at Trans Niugini Tours


    For the short time I worked along with Chris, I should say he works in a planned and orderly manner. He is soft spoken but Managed the Department very well. He was well respected by his collegues and subordinates. He is certainly an asset to any organisation. I wish him all the best!

  • Jeyanthan Venkadesakurukkal
    Director at Green Holiday Centre PVT Ltd


    Chris is one of the most dependable, professional, 24/7 available and ready to help partner! He knows all the details of his job! What else needful from good partner...Totally recommend Chris!

  • Ahmed Ibrahim
    Senior Human Resources Officer at Jumeirah Dhevanafushi Maldives

    I’ve had the privilege of working with Mr. Chris for little more than 2 Years and in that time I have known Mr. Chris to be a well-grounded and down to earth person. He is a calculated risk taker, pragmatic leader and realist who seems to grasp ideas holistically whilst still taking note to the more acute details. I found this to be incredibly valuable in working with him, as it allows him (and for those who work with him) the ability to explore and understand nearly all possible perspectives to an idea and its numerous applications. He is an hard worker and value creator in the truest.

  • Imthiyaz Jaleel
    Mr - Friday ( Butler ) Soneva Fushi


    Chris has always believed in me. From the very beginning when i was not sure of myself, he put faith in me to move on in my hospitality career. I could say he is the reason why i am and where i am in my career. I owe him a lot n all these years, I haven't met a manager like him. He's a true mentor. A fatherly figure to all who works with him. Hope to cross path with Chris again in the future and wish him all the best.

  • Edward Alsford
    Buttler (GEM) at Six Senses Hotels Resorts Spas


    Chris was always exceptionally helpful and pro active at all times. Our working relationship was one of client and business partner as TMA served Kuredu island but both companies had the same Chairman.

    Chris's attitude to our passengers and his guests was second to none and he always strived to ensure that the customer received the best service.

    In addition to his attention to the customer he was always very cordial to myself and always was happy to assist in improving ways TMA could enhance its service to its passengers.

    It was always a pleasure to be met by Chris when visiting Kuredu as he provided such a warm welcome to one and all.

  • Auzam Adam
    Senior Human Resources Officer at Jumeirah Dhevanafushi Maldives

    He is a excellent manager who has ability to motivate his staffs,he has grate skills of management he is an extremely proactive and deadline oriented manager with a great skill to analyze and summarize ideas. Chris will wholeheartedly support the personal development of any of her team if they are genuinely interested to do so themselves.

  • Stefan O. Huemer
    Chief Executive Officer of Hospitality at Ledunfly SA


    I used to hire Chris Nargunam as FOM and after one successful year I promoted Chirs to EAM Rooms. Chris is a constant high performer, especially in yielding his capacities of Rooms. Through his non political and effective as well as professional behavior, Chris Nargunam is well accepted by the team, guests and owners.

    I would hire Chris at any time in his capacities.

  • Ahmed Numan
    Senior Specialist VAS and Data at Ooredoo Maldives


    Working with Mr. Chris gives me chance to modernize and apply latest concepts to the work environment. And his helpful inputs to improve day-to-day operations in the organization make the employees happy. Most character I like from is that he listens to others from A---to----Z. There is no time I see him without a smile on his face.

    Mr. Chris is a leader who works hard to change the organizations’ in to a modern concept by changing policies and procedures and applying those to the real environment in a very effective and efficient way.

  • Santhosh Kumar
    IT Manager at Kuredu Island Resort & Spa


    Mr.Chris is a brilliant person to work with. He is not only a loyal and innovative employee but also an inspiring person with lot of knowledge about the hospitality Industry. I am a bit jealous seeing the way he writes and speaks, which is firm and very much mellowing. He is having amazing power to handle our valuable guests and provide solutions to their concerns. He is well educated, result driven and open minded team player and a customer focused colleague. He has lot of deep technical skills and having good knowledge about computers and the latest Marketing trends.

    I recommend Mr.Chris as the best colleague I ever met in the hospitality Industry. I recommend him as the man you can rely on for every concern. Our Kuredu Resort is safe and secure with his management and marketing.

  • Mirela Berghian
    Looking for a new opportunity


    Mr. Chris Nargunam, in his tenure as Executive Assistant Manager is a superb manager and mentor to his team and his colleagues in general.

    Mr. Chris can guide you effortlessly on the path of “impeccable service” and his excellent operational knowledge, dedication and loyalty to the company was the perfect example to follow for me and I believe for everybody who had the chance to work with him.

    I would like to heartily thank him for all the support, guidance and valuable information I received from his side and I take the opportunity to wish Mr. Chris all the best in his personal and professional life.

  • Mark Henderson
    PGA Advanced Professional


    Chris hired me in 09 to run the golf operations at Kuredu Island Resort & Spa. Through my time at the resort Chris showed me how to deal with certain situations from a new perspective, which i have now took onto my personal skills. His desire and passion for his job feeds into all other coworkers.

    A true pleasure to work along side and great guidance given when needed. Overall Fantastic hospitality knowledge and experience.

  • George Moudatsos
    Food and Beverage Manager at Elounda S.A. Hotels & Resorts


    A highly respectable indivivual, an experienced Hotelier, a natural Leader and a role model for the younger generation of managers. A true privilege working with Chris.

  • Michelle Flake
    GENERAL MANAGER - KOAMAS LUXURY ESCAPES


    I had the pleasure of working with Chris during my years with Kuoni Travel and highly recommend him. Nothing is too much trouble for Chris! He's approachable, professional, willing to listen and help solve any problems to a mutual satisfaction for everyone.

    He takes pride in his job, he is always willing to help and ensure our clients left happy. No problem was too big or too small for Chris to help with. I look forward to the day that I see Chris running his own resort or hotel. He will be a great asset to any company and will bring the best out in his team and will be a great success! I believe he will succeed in all that he does and I hope I get to work with him again some day!

  • Krishantha Rathnayake
    Owens Agents Sri Lanka Tours & travels www.srilankatourtravels.com

    CHRIS, has great leadership skills and people skills. He is very passionate about what he is doing and always aim for new ideas and concept to enhance the Guest but also Staff experience. He's a great support to who ever needs him or request help.

    CHRIS, has a very detailed luxurious experience and loved to share and show to all surrounding him. CHRIS also do listen and share ideas with others for discussion who helps anyone working with them learning and developing their own ideas and management skills,,,,,,,,

  • Cherry Del Rosario Santose
    Human Resources Director at LUX* Maldives


    It was a real honor to witnessed Chris’s achievements at Kuredu Island Resort and it has been a joy to watch his professionalism among us.

    I am indeed confident without any reservation that Chris would be a tremendous asset in any company.

    Kuredu is very lucky to have Chris. Honest and with high Integrity!

Education

Diploma in Hotel Management - Business Management Association
1987 – 1989

Programme developed, imparted and evaluated by British Management Association of the UK.


Post Graduate Diploma in Personnel Management - Indian Institute of Marketing and Management
1981 – 1982

Curriculum developed and imparted by real life Human Resources Managers from reputed organisations. Live projects in their respective organisations.

Activities:

Presented a paper on

a. Training for Shop Floor Employees and Productivity

b. Critical Evaluation of Gandhian Thoughts in Personnel Management


BA Economics - University of Mysore
1977 – 1980

Studied in St Aloysius College in Mangalore

Activities:

National Service Scheme

Student Orators' Forum in Action (SOFA)

Debating Society

Humanities Association



All India Higher Secondary Examination by Central Board of Secondary Education - Kendriya Vidyalaya
1967 – 1976

I majored in Economics and, English Language & Literature.

Drawing and painting were the talents I developed here and represented the school in competitions.

I loved playing volleyball, badminton and table tennis and was in the school team.

Activities:

Represented the school in Volley Ball, Table Tennis, Badminton, and Boys Scout Movement